General Policy
Enrolment in the course does not guarantee the student will achieve the desired score in the PTE Academic test; however, it will help to build the skills needed to improve your results.

Payment Policy
Confirmation of full payment of the lesson or the course fee is required before undertaking classes.

Refund Policy
PTE Smart offers digital content that can be accessed immediately following a purchase. After purchasing any product, there is no "trial" or "grace period", so all sales are final. There is no way to return content once it has been purchased. Consequently, refunds are not available.

Rescheduling and Class Cancellation Policy

1. All effort is made to schedule lessons at the student’s preferred time; however, we cannot guarantee availability.

2. If the student is 20 minutes late to a session, the class will be automatically cancelled, and the lesson fee forfeited.

3. Rescheduling may be possible but will be determined by future lesson availability and scheduling constraints.

4. You can only reschedule a lesson twice. Failure to do so, the class will be cancelled and the lesson fee being forfeited.

5. Teacher Cancelation - In case of an emergency or an illness, Andressa Hennies may be unable to teach your class. If this ever happens, we will try our best to give you at least 24 hours' notice. In case this happens, we will make an effort to schedule lessons at the student’s preferred time.