General Policy
Enrolment in the course does not guarantee the student will achieve the desired score in the PTE Academic test; however, it will help to build the skills needed to improve your results.
Payment Policy
Full payment confirmation is required before commencing classes, and split payments are not offered.
Refund Policy
We do not offer refunds for our online courses as the course content is accessible immediately upon enrollment.
Course Timeframe Policy
Students are required to adhere to course requirements and successfully complete the program within the designated timeframe. No extensions will be granted for those unable to finish the course on time, regardless of the circumstances. It is the student's responsibility to diligently follow the schedule and ensure timely course completion.
Pauses Policy
Our courses are intentionally structured with a specific completion timeframe, and we do not provide the option to pause the course under any circumstances.
Weekly Extra Material
After course completion, students may purchase additional access to materials for a weekly fee, for up to four additional weeks, subject to the same terms and conditions.
Material Policy
1. The material is provided solely for your personal non-commercial use. Therefore, it is strictly prohibited to copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute the material in any manner with third parties under any circumstances.
2. Access to the material will be available only throughout the course. Once the course has been finished, access to the material will be withdrawn.
3. The platform has robust security to ensure exclusive access for the enrolled student. Any suspicious behaviour may lead to immediate course cancellation, with no refund, and potential legal action.
4. Consistent IP access is required for all sessions. Use of a different IP may result in course cancellation.
One-on-One Session Policy
1. Class Availability: Despite our best efforts to schedule classes at the student's preferred time, we cannot guarantee availability for all classes if the student's exam date precedes the course end date. In such instances, we will make reasonable attempts to schedule all classes based on availability. However, we cannot be held responsible for any missed classes, and the fee for missed classes will not be refunded. We highly advise students to book classes with their exam dates in mind and plan accordingly.
2. One Class per Week: Each student is allowed to book only one class per week. This is to ensure that all students have an equal opportunity to access our classes.
3. Late Arrival: If a student is more than 10 minutes late for the class, the class will be cancelled, and the student will not be entitled to a refund or rescheduling.
4. Rescheduling Policy: Students can reschedule their booking up to 24 hours before the scheduled class time, subject to availability. If a student reschedules the booking within 24 hours of the scheduled class time or fails to attend the rescheduled class, they will not be entitled to a refund. Students can reschedule their booking up to two times, subject to availability. After the second rescheduling, the booking will be considered final, and the student will not be entitled to a refund or further rescheduling.
5. Cancellation Policy: Students can cancel their booking up to 24 hours before the scheduled class time. If a student cancels the booking within 24 hours of the scheduled class time or fails to attend the class, they will not be entitled to a refund.
6. Class Timings: It is the responsibility of students to verify the date and timing of each class, ensuring awareness of the time zone and any potential time differences.
7. Teacher Cancelation -In emergencies or illness, 24-hour notice will be provided, and efforts will be made to reschedule at the student's preferred time.
Use of Videos, Images, and Messages for Commercial Purposes
PTE SMART LLC has irrevocable rights to use provided materials for commercial purposes. By agreeing, students grant the right to use, reproduce, and distribute these materials for various purposes. PTE SMART LLC ensures confidentiality but cannot guarantee it in public media or sharing with third parties. No financial compensation is provided unless specified in a written agreement.
Technical Issues
To ensure a seamless experience, the platform undergoes periodic updates and maintenance, which may result in temporary unavailability. While we strive to provide advance notice of these updates, occasionally, they may occur on an emergency basis with limited or no notice.
Terms & Conditions - Extra Mock Tests
Timeframe Policy
To optimize your learning experience, the Mock Test with Analysis must be completed before the conclusion of your current enrolled course.
Mock Test with Analysis
Detailed analysis will be promptly delivered within 4 working days, ensuring timely insights to enhance your understanding and preparation.
Course Timeframe Policy
Students are required to adhere to course requirements and successfully complete the program within the designated timeframe. No extensions will be granted for those unable to finish the course on time, regardless of the circumstances. It is the student's responsibility to diligently follow the schedule and ensure timely course completion.
Use of Videos, Images, and Messages for Commercial Purposes
PTE SMART LLC has irrevocable rights to use provided materials for commercial purposes. By agreeing, students grant the right to use, reproduce, and distribute these materials for various purposes. PTE SMART LLC ensures confidentiality but cannot guarantee it in public media or sharing with third parties. No financial compensation is provided unless specified in a written agreement.
Changes to Terms and Conditions
We reserve the right to amend terms and conditions, with changes communicated via email or our online platform.
By completing your purchase, you agree to these outlined terms and conditions. Should you have any questions or concerns, do not hesitate to contact us.